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COVID-19 FAQs

Below you will find answers to frequently asked questions related to Council services and facilities impacted by the COVID-19 response. We will continue to update this page as new information becomes available.

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Animal Control

Yes the Animal Control Centre remains open and is operating business as usual.

If the dog does not appear to be dangerous or aggressive then attempt to contain the dog. Once the dog is contained then make enquiries with neighbours (via telephone) as to whether they know of the dog or its origin. Should you be able to trace the dog owner then consider handing the dog over to its owner. Should the latter prove too hazardous then contact HDC and request further assistance via the contact centre. Should the dog prove to be aggressive and/or dangerous do not attempt to contain it and call HDC for assistance.

Should the attack result in serious injury then seek medical assistance first, thereafter contact HDC and an Animal Control officer will contact you back in order to initiate an investigation. Should the attacking dog still be at large then the Animal Control officer will respond accordingly.

Every reasonable effort is and will be made to return all dogs directly to their owners. Those that can’t be returned will be well looked after by shelter staff.

Aquatics

Yes both pools will remain open at Level 2.  Please be advised that at Level 2, Learn to Swim lessons where instructors are required to be in the pools with students will be cancelled this week however lessons where the instructor is teaching from poolside will continue.

All swimmers are required to complete contact tracing on arrival at both Flaxmere and Clive Pools (no bookings are required at this stage) and cleaning frequency at these facilities has increased. All user groups (swim clubs, polo clubs) are to follow their own Level 2 plans, including contact tracing and limiting numbers in the facilities to ensure they don't exceed 100 people.

The facilities will remain open to our communities and swimming groups – such as swim club squads. Please be advised that at Level 2, Learn to Swim lessons where instructors are required to be in the pools with students will be cancelled this week however lessons where the instructor is teaching from poolside will continue.

All swimmers are required to complete contact tracing on arrival at both Flaxmere and Clive Pools (no bookings are required at this stage) and cleaning frequency at these facilities has increased. All user groups (swim clubs, polo clubs) are to follow their own Level 2 plans, including contact tracing and limiting numbers in the facilities to ensure they don't exceed 100 people.

Under Level 2, all swimmers are required to complete contact tracing on arrival at both Flaxmere and Clive Pools (no bookings are required at this stage) and cleaning frequency at these facilities has increased. Physical distancing will also be required while in the facilities.

All user groups (swim clubs, polo clubs) are to follow their own Level 2 plans, including contact tracing and limiting numbers in the facilities to ensure they don't exceed 100 people.

If people wish to contact the pools they are best to email or phone: 

Art Gallery

The Hastings City Art Gallery remains open at Level 2. Public opening hours are Tuesday to Saturday 10am-4.30pm.

You can see images of our past exhibitions on our website. We will be sharing more about current exhibitions via social media, follow us on Facebook and Instagram.

Submissions for the Alcove and Foyer spaces for 2021 are now closed. We are accepting submissions for 2022 calendar year. Click here to see details.

At Level 2, openings and floor talks will still continue with contact tracing, social distancing and numbers limited to under 100 people.

At Level 2, Public Programmes and Education Programmes are continuing as planned. If you would like to book please contact the gallery.

We now have PayWave, so yes! You can purchase items using contactless payment.

The best way to reach us at the moment is by email. Send your message to hastingsartgallery@hdc.govt.nz and we’ll make sure it gets to the right person to help you.

Building and resource consents

During Level 2 we will continue to process building consent applications and these will be issued in hardcopy once the invoice has been paid in full. 

All building consent applications are accepted digitally.  This can be done by logging onto the Hastings District Council website and clicking on the “Do It Online” tab. Under “Consents” you will find “Building Consent Application”.

We will not be offering face to face meetings at the duty desk during level 2.  We will continue to respond to customer enquiries via email and the Council Contact Centre (call 06 871 5000 otherwise email customerservice@hdc.govt.nz

There will be building inspections at Level 2.  Please ensure the hardcopy packet and all documentation is onsite before booking the inspection.

The following additional questions will be asked during the inspection booking process:

  • What are the contact details for the COVID-19 Responsible person?
  • Do you have a COVID-19 Response plan in place and a site register? If the answer to either of these questions is no then we will not be able to undertake the inspection

We are continuing to process resource consent applications and with the move to Level 2 we will be arranging site visits where necessary.

New resource consent applications will be accepted digitally using the on-line application process.  This can be done by logging onto the Hastings District Council website and clicking on the “Do It Online” tab. Under “Consents” you will find “Resource Consent Application”.

We will not be offering face to face meetings at the duty desk during level 2.  We will continue to respond to customer enquiries via email and the Council Contact Centre (call 06 871 5000) otherwise email customerservice@hdc.govt.nz

Cemeteries and crematorium

Yes the Chapel is open but attendance is limited to 40 people and services will be separated by one hour to allow for cleaning. Please speak to Funeral Directors for further information.

Burial services of up to 100 people can take place provided the Funeral Director has approval from the Ministry of Health, please contact Funeral Directors for more information.

Community centres

Yes, the Flaxmere Community Centre and the Camberley Community Centre will remain open at alert lever 2 from Wednesday 12  August. Both facilities will be operating with reduced services.

At this stage we are still allowing walk-ins to the FlaXrock Gym, if you have any questions call the Flaxmere Community Centre on (06) 879 9812 or by email flaxmerecc@hdc.govt.nz.

Flaxmere Community Centre (gym only) will operate Monday to Friday 6am-7pm and Saturday 8:30am-12.30pm. Camberley Community Centre will be operating Monday to Friday 8am-5pm.

Kids Cooking class and chess club have been cancelled till further notice.

All boxing classes at the Flaxmere Community Centre and Flaxmere Boxing Academy have also been cancelled till further notice.

Council meetings

Council and Committee meetings will continue as normal adhering to social distancing requirements.             

Customer service

The Lyndon Road Customer Service Centre will be open Monday to Friday 9am-5pm for transactional business only e.g. rates payments, applications and dog registration. Access will be controlled to enable contract tracing and manage numbers on site. Please note there will be no planning or consent staff on duty. Forurgent inquiries only call 06 871 5000 otherwise email customerservice@hdc.govt.nz or complete the relevant online form for all other requests.

There are a number of enquiries and applications that can be lodged online. Please visit www.hastingsdc.govt.nz and click on the ‘Do it Online’ tab in the top right hand corner of the page.

Drinking water

The chlorine-removed taps are on and the public are able to access these facilities in Flaxmere, Hastings, Havelock North, Whakatu and Haumoana.

We would like people to adhere to the COVID-19 guidance so: Stay at home if you are feeling unwell, and keep two metres distance from other users at the taps. 

The taps are cleaned and disinfected periodically, and we ask that you wash your hands as soon as you get home as these facilities are used by multiple users.

Yes, if you see a water leak please email Council or complete the online fix-it form.

Yes, all drinking fountains will remain on.

i-Sites

The Hastings i-SITE is open at Level 2 with the hours 9am – 4pm Monday – Friday, 9am – 1pm Saturday. The Havelock North i-SITE is closed under Level 2.

Libraries

The Hastings District Libraries (Hastings, Flaxmere, Havelock North) facilities will remain open at this stage. All facilities will operate under reduced hours. Please note the following restrictions:

  • Contact tracing and sanitising on entry is required
  • Safely spaced public computers are available for use
  • Staff are unable to provide hands-on help with public computers, printers and mobile devices due to physical distancing requirements
  • Daily newspapers will be unavailable
  • For hours visit the Hastings District Libraries website

Due to physical distancing requirements, there may be a limited number of people in the library at any one time.


 

 

Normal browsing and borrowing is now available, within physical distancing requirements. However, our Pick and Mix service will remain to help your visit be as efficient as possible.

  • Pick n Mix: You fill out an online form with your book preferences and our expert librarians will make a selection for you based on those preferences, package it up, put it against your library card account and you can collect. Find our Pick & Mix service here.

You will need a library card to place a hold and issue any items from the library. If you do not have one, fill out a membership form here.

Rest assured, we’re working towards fully reopening as soon as we can and are planning to extend hours of opening over the next few weeks, despite temporary setbacks.

Saturday hours at all three library sites will be back to 10am-4pm opening from Saturday 19 September and 7pm weekday closures will commence on Tuesdays and Thursdays evenings beginning mid-October.

Sunday opening at the Hastings Library is planned for early in 2021.

Make sure you follow us on Facebook for all the latest updates.

Safely spaced public computers are available for use. However physical distancing requirements means our staff are unable to provide hands-on help with public computers and printers at the moment.

In Level 2 we may have to restrict the use of some of our services, and minimise contact, in order to minimise the risk of spreading COVID-19 and ensure the safety of you, and those around you. 

Our Books at Home service is available for residents who are housebound due to mobility issues or ill health. To discuss eligibility for this service call us on 871 5000 or email your contact details to libraries@hdc.govt.nz and one of our staff will contact you.

Yes, holds can be requested as normal. Holds which are available can be picked up as normal.

Yes you can return your loans as normal. Due dates remain the same at this stage. Please check your checkout slip for your due date or log in to your account online.

Our ebooks can always be accessed via the Libraries’ website eLibrary or the Hastings District Libraries app. Hastings District Libraries members can borrow from a large collection of eBooks and eAudiobooks in our eLibraries. This is a completely free service, with no holds or overdue charges. To access online content you need to login with your Library card number and PIN. If you are unsure of your PIN, call us on (06) 871 5000 or email us on libraries@hdc.govt.nz with your Library card number and we will set one up for you.

Yes, our free databases are accessible from home via the library website. To access online content you need to login with your Library card number and PIN. If you are unsure of your PIN, call us on (06) 871 5000 or email us on libraries@hdc.govt.nz with your Library card ready and we will set one up for you.

Parks and reserves

Yes you can, but please following the physical distancing guidelines. Our parks are open to walkers and cyclists. For information on open trails see www.hbtrails.co.nz.

Yes all playgrounds across the district are open at Level 2. Please ensure all hands are clean and sanitised before using and if you or your children are feeling at all unwell please stay at home.

Yes the BBQs are open under level 2

Yes, all public drinking fountains in the district remain open. We recommend taking your own water bottle and please follow government guidelines on social distancing.

Te Mata Park (operated by the Te Mata Park Trust) is open, with Te Mata Peak Road open to vehicles. Gates are at normal hours of 10pm – 6am.  Please follow government guidelines on social distancing.

Yes, but you will need to be in a self-contained motorised vehicle. 

Facility users will be advised of their health and safety requirements to be signed-off before operating.

William Nelson Skate Park is open for use under Level 2 from 8am until 5pm daily.

Parking

Yes parking fees and time limits apply.

Public toilets

All public toilets are open at Level 2.

Public transport

GoBay buses are owned and operated by Hawke’s Bay Regional Council. Please view the www.gobay.co.nz website for service updates.

Public WiFi

Council’s free public WiFi remains on.

Rates and finance

If you have a current direct debit or automatic payment this will continue as normal. Under Level 2 rates can be paid at Council’s customer service centre. Rates payments can also be made electronically (via the Do It Online tab on the HDC website), over the counter at your bank if it is operating, or by posting a cheque. If you are experiencing financial hardship and need help with paying your rates, please contact our Rates Team by emailing customerservice@hdc.govt.nz.

Rubbish and recycling

Kerbside recycling collection will continue as normal.   Put it out on your usual collection day before 7am.

Henderson Road, Blackbridge are open

The reuse shop at Henderson Road is closed.

All rural recycling drop-off stations are now open. Martin Place remains closed.

Transfer stations are open.

Omarunui Landfill is fully operational to registered users only.

Security (compliance)

Sports centre

Yes - If anyone is concerned about a booking, they should contact the Sports Centre. 

Group numbers will be limited to 100 people within the facility. Visitors will be expected to sign in when arriving and maintain physical distancing. 

Updates will follow pending the latest Government information.

Storm water

Yes, all storm water services will continue to be maintained, and priority work carried out.

Toitoi: Hawke’s Bay Arts & Events Centre

Toitoi currently remains open to the public.  As the restrictions around public gatherings return, Toitoi’s greatest priority is ensuring the safety of our staff, performers and you - our audience.
It is really important that you remember the Ministry of Health has advised that those who are unwell should not attend public events. 

We have a Reducing Risk of Infection Plan and Pandemic Response Management Plan in place and are closely monitoring the directives from the Hawke’s Bay District Health Board and Ministry of Health. Based on yesterday's directive from the Government and Ministry of Health around public gatherings of more than 100 people, Toitoi is working closely with all events scheduled.

We will continue to work hard to ensure the safety of our staff and community. At the moment, this includes capping audience numbers and increasing our venue cleaning frequency, particularly in high traffic areas.

More than anything, we want you to stay safe and well during this time. If you are even slightly unwell, please consider the wellbeing of other audience members and stay at home.

Unfortunately, Promise & Promiscuity by Penny Ashton & Jane Austen, which was to take the stage at Toitoi this Saturday (August 15) and Sunday (August 16), has been postponed.
We are working very closely with the show's writer and star, Penny Ashton, to secure new dates for this great one-woman show and will let you know as soon as we have new dates confirmed.

As the situation is constantly evolving, it may take some time to work through this process, so we really appreciate your patience in the meantime.

All purchased tickets will automatically be transferred to the new dates, once they are confirmed.

If you cannot attend on the new dates, please phone Ticketek on 0800 842 538 or email online@ticketek.co.nz with details of the event you purchased to.

As we're sure you understand, the Ticketek team is currently processing a large number of enquiries so response times may be longer than usual. Your patience and kindness will mean a lot to them.

- As you can imagine, Ticketek is dealing with an enormous number of refunds and cancelled shows at the moment, so your patience and understanding is greatly appreciated.

Transportation (roading)

Planned maintenance, roading projects and inspections will continue under Level 2.

Volunteering

William Nelson Skate Park

William Nelson Skate Park will remain open for use under Level 2 from 8am until 5pm daily. Access will be restricted to entry via one gate and name and contact details will need to be provided to assist with any future contract tracing requirements.

Youth Pop-Up

Yes, the Youth Pop-up is open Monday to Friday 10:30am-3:30pm

Visit the Youth Employment page and complete the online form and we’ll get in touch as soon as we can.

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