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COVID-19 FAQs

Below you will find answers to frequently asked questions related to Council services and facilities impacted by the COVID-19 response. We will continue to update this page as new information becomes available.

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Animal Control

No, the shelter will be closed to the public . Should an impounded dog need to be picked up, then an appointment will need to be made with the Shelter Manager please call 871 5000.

 

No, only select call-outs where there is a direct and imminent threat to Public safety.

If the dog does not appear to be dangerous or aggressive then attempt to contain the dog. Once the dog is contained then make enquiries with neighbours (via telephone) as to whether they know of the dog or its origin. Should you be able to trace the dog owner then consider handing the dog over to its owner. Should the latter prove too hazardous then contact HDC and request further assistance via the contact centre. Should the dog prove to be aggressive and/or dangerous do not attempt to contain it and call HDC for assistance.

 

Animal Control Officers will only respond to straying stock where they are a direct hazard to motorists and especially during low/restricted visibility

Should the attack result in serious injury then seek medical assistance first, thereafter contact HDC and an Animal Control officer will contact you back in order to initiate an investigation. Should the attacking dog still be at large then the Animal Control officer will respond accordingly.

 

Every reasonable effort is and will be made to return all dogs directly to their owners. Those that can’t be returned will be well looked after by  shelter staff whom are working throughout the lockdown period.

 

Building and resource consents

We will continue to process existing building consent applications and these will be issued in digital form once the invoice has been paid in full.

All new building consent applications will be accepted digitally.  This can be done by logging onto the Hastings District Council website and clicking on the “Do It Online” tab. Under “Consents” you will find “Building Consent Application”.

There will be no building inspections until further notice.

We are aiming to complete the processing of existing resource consent applications to be issued in digital form, including issue of invoice, as soon as possible.

All new resource consent applications will be accepted digitally.  This can be done by logging onto the Hastings District Council website and clicking on the “Do It Online” tab. Under “Consents” you will find “Resource Consent Application”.

There will be no site inspections until further notice – this includes s223 and s224 sign-off.

Cemeteries

No, it is closed to the public until further notice.

No, the funeral director will need to deliver the body or the ashes by themselves.

With Incident Management Team approval and resource consent from the HBRC, the cremator can be operated for longer hours to keep up. For burials, extra diggers can be hired.

Community centres and gym

No, all community centres are closed to the public until further notice.

Yes, FlaXrock Gym is closed to the public until further notice.

We are working through the process at this point and will advise you what council will do as soon as this is confirmed.  You will not be out of pocket.

Customer service

The Lyndon Road service centre is closed to the public, however the team are responding to phone, email and website enquiries.  For urgent inquiries call 06 871 5000 otherwise email customerservice@hdc.govt.nz or complete the relevant online form for all other requests.

·        There are a number of enquiries and applications that can be lodged online. Please visit click on the ‘Do it Online’ tab in the top right hand corner of this page.

customer service requests can be completed online?

Drinking water

Yes, the chlorine removed taps have been turned off to help prevent the spread of COVID-19 in line with Ministry of Health guidelines.

No, all drinking fountains have been shut off to help prevent the spread of COVID-19 in line with Ministry of Health guidelines.

Yes, if you see a water leak please email Council or complete the online fix-it form.

i-Sites

No, both Hastings and Havelock North i-Sites are closed to the public until further notice.

Libraries

No, all Hastings District Libraries (Hastings, Flaxmere, Havelock North) are closed until further notice.

No, please hold on to your books until further notice. No library fines for late returns will be incurred during this time.

Yes, these can be accessed via the Libraries website - www.hastingslibraries.co.nz or the Hastings District Libraries App. Hastings District Libraries members can borrow from a large collection of eBooks and eAudiobooks in our eLibraries. This is a totally free service, with no hold or overdue charges. To access online content you need to login with your Library card number and PIN. If you are unsure of your PIN, email us on libraries@hdc.govt.nz with your Library card ready and we will set one up for you.

Yes free databases are accessible from home via the library website - www.hastingslibraries.co.nz. These include resources such as Ancestry.com, Storybox and Student Resources in Context.

Yes, but these will not be fulfilled until the libraries are open.

Parking

No, parking will be free during the lock down period.

Parks, reserves and playgrounds

Yes you can but please following the physical distancing guidelines.

All playgrounds across the district are CLOSED until further notice.

The splash pads have all been turned off.

Recreational Services will cease all mowing for four weeks as this is deemed non-critical. This will be reviewed on a weekly basis in case a fire hazard develops.

Yes the birds and turtles will continue to be fed.

All tree work with the exception emergency reactive work will cease

The summit section of Te Mata Peak Road will be closed to vehicles.

Public swimming pools

No, all Aquatics Hastings facilities in Clive, Flaxmere, Frimley and Havelock North are closed until further notice.

We are working through the process at this point and will advise you what council will do as far as issuing a credit on your account at the pool, or issue a refund.  You will not be out of pocket.

Public toilets

All public toilets are closed. Public toilets without locks will not be maintained during this time.

Rates and finance

If you have a current direct debit or automatic payment this will continue as normal. If you usually come in and pay in person, you can instead pay online – go to the Do It Online tab at the top of the home page of this website. If you need help doing this, or are struggling to pay, please email Council at customerservice@hdc.govt.nz.

Yes – we are making more regular payments than normal (now on a weekly basis) as we are aware some of our suppliers will be under financial pressure.

Rubbish and recycling

Yes, there is no change to Council rubbish collection. Please contact your private provider if you have a wheelie bin and want to confirm collection.

No, kerbside collection will be suspended during the lock-down period. This is due to recycling markets closing and the potential risk of community infection to the contractors who would be manually handling this product.

No, the recycling drop-off centres are CLOSED until further notice.

The Henderson Road Transfer Station is CLOSED to the public however it will remain open to account holders/commercial operators only. No dockets will be issued to these operators unless specifically requested.

Orange Bag drop off for rural residents will still be available – this will be at the front gates of the Henderson Road Transfer Station, allowing residents to swing in and around, drop bags into the trailer and drive off, we will also have Kaitiaki and a staff member onsite at the front gate to manage the both the process and traffic control.

Omarunui Landfill will be fully operational to registered users only.

No, this has been suspended until the COVID-19 Level 4 alert is lifted.

Security (compliance)

Kaitiaki have been stood down as it stands, but are on standby to assist other essential services as required.

City Assist have been stood down as it stands, but are on standby to assist other essential services as required

Stormwater

Yes, all storm water services will continue to be maintained, and priority work carried out.

Toitoi

Owls Do Cry, Menopause The Musical, The Tapeface Show and International Comedy Allstars have all been cancelled. All tickets purchased to cancelled shows will be refunded in full. Please bear in mind, the COVID-19 situation is evolving daily, so we are working closely with promoters during this time. If you have purchased tickets to an event which has not been cancelled, please follow Toitoi on Facebook and Instagram (@toitoivenues) to keep up-to-date with the changes as they happen.

All purchased tickets to cancelled shows will receive a full refund. Additional information:

  • If you purchased tickets online or over the phone by credit or debit card, you will be refunded in full (including ticket insurance premium, if relevant). - You do not need to take any action for this to happen.
  • Please allow up to 14 working days for the refund to appear in your account.
  • If your credit or debit card has been permanently closed/cancelled, or the card has expired, please phone Ticketek with updated bank details, on 0800 842 538 in order to process your refund.
  • If you do not provide the correct details, we will be unable to refund your tickets.
  • If you purchased tickets in an Agency using cash or EFTPOS, you will receive a full refund to a bank account. Please phone Ticketek on the above number to supply your bank account details so we can process your refund.
  • If you are unable to reach us, please email online@ticketek.co.nz with the details of the event you purchased to, and your updated bank details.
  • As you can imagine, Ticketek is dealing with an enormous number of refunds and cancelled shows at the moment, so your patience and understanding is greatly appreciated.

Transportation (roading)

Council will continue with road works deemed essential. This includes:

  • Network inspections
  • Safety responses
  • Emergency / weather response
  • Sweeping/litter/detritus
  • Channel and culvert/sump cleaning where blocked
  • Sign repairs
  • Pothole/safety maintenance repairs
  • Grading/spot metalling to retain asset and maintain access
  • Mowing for visibility only
  • Traffic management

Volunteering

Wastewater

There is no change to the Wastewater service, this will continue as normal.

Welfare

If you require urgent support please call Hawke’s Bay Civil Defence Emergency Management Group on 0800 HBAYCD (0800 422 923). This number is only for those people who don’t have a support network and need urgent help. 

Youth pop-up

No, the pop-up is closed until further notice.

Under the current lockdown for COVID-19, all recruitment is on hold, until further notice.

Visit the Youth Employment page and complete the online form and we’ll get in touch as soon as we can.

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