Hawke's Bay Civil Defence Emergency Management Group coordinates emergency management in Hawke's Bay - call 0800 422 923 for urgent access to essential household goods and services (7am - 7pm) as we provide welfare support during the COVID-19 response || visit COVID19.govt.nz or call the free Government Helpline on 0800 779 997 (8am - 1am) || call Healthline on 0800 358 5453 for free COVID19 health advice || 25 March: NZ declared a national State of Emergency to manage the spread of COVID19. Find out more »
Below you will find answers to frequently asked questions related to Council services and facilities impacted by the COVID-19 response. We will continue to update this page as new information becomes available.
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No, the shelter will be closed to the public . Should an impounded dog need to be picked up, then an appointment will need to be made with the Shelter Manager please call 871 5000.
No, only select call-outs where there is a direct and imminent threat to Public safety.
If the dog does not appear to be dangerous or aggressive then attempt to contain the dog. Once the dog is contained then make enquiries with neighbours (via telephone) as to whether they know of the dog or its origin. Should you be able to trace the dog owner then consider handing the dog over to its owner. Should the latter prove too hazardous then contact HDC and request further assistance via the contact centre. Should the dog prove to be aggressive and/or dangerous do not attempt to contain it and call HDC for assistance.
Animal Control Officers will only respond to straying stock where they are a direct hazard to motorists and especially during low/restricted visibility
Should the attack result in serious injury then seek medical assistance first, thereafter contact HDC and an Animal Control officer will contact you back in order to initiate an investigation. Should the attacking dog still be at large then the Animal Control officer will respond accordingly.
Every reasonable effort is and will be made to return all dogs directly to their owners. Those that can’t be returned will be well looked after by shelter staff whom are working throughout the lockdown period.
We will continue to process existing building consent applications and these will be issued in digital form once the invoice has been paid in full.
All new building consent applications will be accepted digitally. This can be done by logging onto the Hastings District Council website and clicking on the “Do It Online” tab. Under “Consents” you will find “Building Consent Application”.
There will be no building inspections until further notice.
We are aiming to complete the processing of existing resource consent applications to be issued in digital form, including issue of invoice, as soon as possible.
All new resource consent applications will be accepted digitally. This can be done by logging onto the Hastings District Council website and clicking on the “Do It Online” tab. Under “Consents” you will find “Resource Consent Application”.
There will be no site inspections until further notice – this includes s223 and s224 sign-off.
No, it is closed to the public until further notice.
No, the funeral director will need to deliver the body or the ashes by themselves.
With Incident Management Team approval and resource consent from the HBRC, the cremator can be operated for longer hours to keep up. For burials, extra diggers can be hired.
No, all community centres are closed to the public until further notice.
Yes, FlaXrock Gym is closed to the public until further notice.
We are working through the process at this point and will advise you what council will do as soon as this is confirmed. You will not be out of pocket.
The Lyndon Road service centre is closed to the public, however the team are responding to phone, email and website enquiries. For urgent inquiries call 06 871 5000 otherwise email email@example.com or complete the relevant online form for all other requests.
· There are a number of enquiries and applications that can be lodged online. Please visit click on the ‘Do it Online’ tab in the top right hand corner of this page.
customer service requests can be completed online?
Yes, the chlorine removed taps have been turned off to help prevent the spread of COVID-19 in line with Ministry of Health guidelines.
No, all drinking fountains have been shut off to help prevent the spread of COVID-19 in line with Ministry of Health guidelines.
Yes, if you see a water leak please email Council or complete the online fix-it form.
No, both Hastings and Havelock North i-Sites are closed to the public until further notice.
No, all Hastings District Libraries (Hastings, Flaxmere, Havelock North) are closed until further notice.
No, please hold on to your books until further notice. No library fines for late returns will be incurred during this time.
Yes, these can be accessed via the Libraries website - www.hastingslibraries.co.nz or the Hastings District Libraries App. Hastings District Libraries members can borrow from a large collection of eBooks and eAudiobooks in our eLibraries. This is a totally free service, with no hold or overdue charges. To access online content you need to login with your Library card number and PIN. If you are unsure of your PIN, email us on firstname.lastname@example.org with your Library card ready and we will set one up for you.
Yes free databases are accessible from home via the library website - www.hastingslibraries.co.nz. These include resources such as Ancestry.com, Storybox and Student Resources in Context.
Yes, but these will not be fulfilled until the libraries are open.
No, parking will be free during the lock down period.
Yes you can but please following the physical distancing guidelines.
All playgrounds across the district are CLOSED until further notice.
The splash pads have all been turned off.
Recreational Services will cease all mowing for four weeks as this is deemed non-critical. This will be reviewed on a weekly basis in case a fire hazard develops.
Yes the birds and turtles will continue to be fed.
All tree work with the exception emergency reactive work will cease
The summit section of Te Mata Peak Road will be closed to vehicles.
No, all Aquatics Hastings facilities in Clive, Flaxmere, Frimley and Havelock North are closed until further notice.
We are working through the process at this point and will advise you what council will do as far as issuing a credit on your account at the pool, or issue a refund. You will not be out of pocket.
All public toilets are closed. Public toilets without locks will not be maintained during this time.
If you have a current direct debit or automatic payment this will continue as normal. If you usually come in and pay in person, you can instead pay online – go to the Do It Online tab at the top of the home page of this website. If you need help doing this, or are struggling to pay, please email Council at email@example.com.
Yes – we are making more regular payments than normal (now on a weekly basis) as we are aware some of our suppliers will be under financial pressure.
Yes, there is no change to Council rubbish collection. Please contact your private provider if you have a wheelie bin and want to confirm collection.
No, kerbside collection will be suspended during the lock-down period. This is due to recycling markets closing and the potential risk of community infection to the contractors who would be manually handling this product.
No, the recycling drop-off centres are CLOSED until further notice.
The Henderson Road Transfer Station is CLOSED to the public however it will remain open to account holders/commercial operators only. No dockets will be issued to these operators unless specifically requested.
Orange Bag drop off for rural residents will still be available – this will be at the front gates of the Henderson Road Transfer Station, allowing residents to swing in and around, drop bags into the trailer and drive off, we will also have Kaitiaki and a staff member onsite at the front gate to manage the both the process and traffic control.
Omarunui Landfill will be fully operational to registered users only.
No, this has been suspended until the COVID-19 Level 4 alert is lifted.
Kaitiaki have been stood down as it stands, but are on standby to assist other essential services as required.
City Assist have been stood down as it stands, but are on standby to assist other essential services as required
Yes, all storm water services will continue to be maintained, and priority work carried out.
Owls Do Cry, Menopause The Musical, The Tapeface Show and International Comedy Allstars have all been cancelled. All tickets purchased to cancelled shows will be refunded in full. Please bear in mind, the COVID-19 situation is evolving daily, so we are working closely with promoters during this time. If you have purchased tickets to an event which has not been cancelled, please follow Toitoi on Facebook and Instagram (@toitoivenues) to keep up-to-date with the changes as they happen.
All purchased tickets to cancelled shows will receive a full refund. Additional information:
Council will continue with road works deemed essential. This includes:
There is no change to the Wastewater service, this will continue as normal.
If you require urgent support please call Hawke’s Bay Civil Defence Emergency Management Group on 0800 HBAYCD (0800 422 923). This number is only for those people who don’t have a support network and need urgent help.
No, the pop-up is closed until further notice.
Under the current lockdown for COVID-19, all recruitment is on hold, until further notice.
Disclaimers and Copyright
While every endeavour has been taken by the Hastings District Council to ensure that the information on this website is accurate and up to date, Hastings District Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hastings District Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.
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