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Water calls genuine after all

"Bogus" phone calls that prompted council warning turned out to be genuine.

A day after warning residents to be wary of bogus phone calls about water tests, the Hawke's Bay Regional Council has said they were genuine after all.

On Wednesday, the council said it was concerned for the security of local homeowners after it received calls from residents in Napier and Hastings.

"People have been contacted and asked to commit to a time when they are home, usually out of business hours, for a technician to visit their property to conduct a water pressure test," it said, before adding that neither it, nor Napier city or Hastings district councils were testing residential water pressure.

"Councils' advice to residents is to be sure that a service call is valid before giving out any private details. If the call seems suspicious, they should not give out information and alert local police," the council said.

But on Thursday it did an about-turn and issued a statement informing residents the calls were genuine.

"HBRC yesterday distributed a media release stating that public should be wary of bogus phone calls. HBRC has since learned the calls are genuine, related to a trustworthy sales campaign instigated by HRV, promoting a water filter system," council communications manager Drew Broadley said.

"In my conversation with HRV's general manager, we agreed that perhaps people had misheard their business name and confused it with HBRC. A thorough review of their sales process means they are now making this clearer in their sales calls," he said

"It's a bit of a mix-up and, after seeming suspicious, I can confirm the calls are genuine."Broadley said.

Stuff

 

4 October 2017

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