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Whirinaki and Esk Valley water information

Water discolouration is affecting properties connected to the Hastings District Council drinking water supply (Whirinaki and Esk Valley).

This page is designed to keep residents updated as Council’s water team works on a solution.

The water issue is caused by elevated levels of manganese, a naturally occurring mineral. The higher levels of manganese were first noted in the source water after Cyclone Gabrielle and have continued to rise, now becoming noticeable to residents.

Regular testing by Council - three times a week - confirms the water is safe for drinking and other uses. However, the team understands that the colour is unpleasant.

While the treatment processes ensure the water is safe to drink, they do not remove manganese. The discolouration is intermittent, occurring when manganese particles that settle in the pipes over time are dislodged by changes in water flow or sudden increases in water use, causing them to flow into homes.

This is not an easy problem to fix. Similar issues have occurred in the past, such as in the Haumoana water supply until a new source was found, and in Napier until a new source was established. The water team is exploring both short-term and long-term solutions to mitigate the problem. The matter is high priority.

In the meantime, the operations team has initiated a proactive flushing program in Whirinaki to minimise its impact, especially following recent increases in discolouration.

Currently, flushing is the most effective option. It clears smaller buildups of manganese on a regular basis, preventing larger accumulations that could cause significant discolouration during water flow changes.

Update 28 February 2025

Recently we experienced a peak in water use partly due to water required by the Contact Energy power station. This resulted in the need for increased water flows. These flows temporarily dislodged manganese particles in the water system and caused discolouration.

This issue should have been resolved now. Please advise our customer services team if you are still having issues on 06 871 5000.

We continue to carry out weekly flushing to clear buildups of manganese, while investigations into treatment upgrades and alternative sources are also ongoing.

The levels of manganese in the water have increased markedly since Cyclone Gabrielle. This natural mineral accumulates in the piped network, and sudden changes in water flow or increased water use can dislodge these particles, causing discolouration.

Over time, the manganese accumulates by attaching to the pipes and settling in parts of the water system. It doesn’t move until there’s a sudden change or increase in flow, which can stir up the particles and send them into the water that flows into taps.

The cyclone not only altered the topography of our region, but also impacted the source water quality of this shallow groundwater source. As a result, the Whirinaki and Esk sources now contains significantly more manganese than it did before the cyclone.

Yes, the water is safe to drink. The Whirinaki/Esk water supply is tested three times a week, and all tests confirm its safety. We acknowledge that, despite being safe, the discolouration can be unpleasant.  If your water is discoloured we advise to flush until the water runs clear or contact us if the issue persists.

Extremely high levels of manganese can pose health risks. The levels in the source water are above the Aesthetic guidelines but below the Maximum Acceptable Value of 0.4 mg/L in the Drinking Water Standards for New Zealand.  In September, the level in the Whirinaki source peaked at 0.25 mg/L with levels in the distribution remaining well below this under normal operations.  We regularly monitor the levels.

This is a complex problem to address. Similar issues have occurred in the past, such as in the Haumoana water supply and in Napier, where new sources were eventually found. The increased levels of manganese and potential solutions are included in feasibility work on long term options related to Cyclone Gabrielle damage.  Options being investigated include treatment upgrades and alternative sources. Both solutions are costly and the option of a new source relies on a suitable alternative being available within the area.  The team will report potential solutions and recommendations to Council, with any fixes likely to require additional funding through the Long-Term Plan.

A routine flushing program has been scheduled once a week on a Monday to reduce the buildup of manganese in the system. This should help prevent larger accumulations that can cause significant discolouration. Residents may notice slight discolouration afterwards and can run their taps until it clears.

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