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Flood-damaged household items collection

Flood Damaged Collection

As at 22 December 2023

We’ve now made our way around the worst affected areas in the district and are no longer collecting flood-damaged household items. This includes the delivery and pick up of Flexi-Bins.

Flexi-Bin collections

Residents who have had Flexi-Bins delivered and are yet to organise a collection need to contact our customer service team on 06 871 5000 before Wednesday 31 January 2023. Contractors will collect these provided they do not have any building/demolition or agriculture waste. See what can and can’t go in a Flexibin here.

After Wednesday 31 January we will not be collecting any Flexi-Bins and residents will be responsible for the disposal of their flood-damaged household items.

Please note over the holiday shut-down period there may be some delays in arranging collections.

Flood-damaged disposal guide for residential/lifestyle properties and small businesses

Our waste minimisation team has created a flood-damaged disposal guide for residential/lifestyle properties and small businesses looking to get rid of specific items as they clean up. The guide provides safe disposal options for things like paint, concrete, timber and chemicals.

View the flood-damaged disposal guide here 

Refer to our flood-damaged disposal guide for guidance on what to do with your flood-damaged items.

Requests for service have significantly reduced, and we have used all available funding to continue providing this service.

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