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Paybase Terms and Conditions

Hastings District Council offers certain transactions to be done through the Council's website. All such transactions are subject to these terms and conditions as well as Council's website Terms and Conditions which are incorporated herein by reference. The Council may vary these terms and conditions from time to time without notification and it is your responsibility to ensure that you are familiar with them. In these terms and conditions, the following words and phrases shall have the following meanings:

  1. Use of Online Transactions
    Hastings District Council makes online transactions available for your personal and/or business purposes. You may use information provided to you through your online transactions solely for your personal and/or business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to third parties through a networked computer environment and do not make any additional representations or warranties regarding the information.

  2. Information and Privacy
    You hereby authorise Hastings District Council to receive and collect information about you (including information about your online transactions) from time to time through the Hastings District Council website. Any such information collected shall be treated in accordance with the Privacy Act. Full information can be found on our Privacy and Copyright website page.

  3. Payment Convenience Fees
    Processing fees for online credit card payments are added to your payment amount – 1% of the transaction for credit card processing by Council's bank. These will not be itemised on your bank statement but included in the transaction total. Hastings District Council retains no part of these fees. We have several other payment options if you prefer not to make payments online.

  4. Consent for us to receive and store information in electronic form
    Use of these services means that you agree to provide information through electronic means. This means you agree to provide any relevant information, documents and attachments in the format and to the standards described for each transaction. It also means you agree and understand that the information will be retained in electronic form.

  5. Consent for us to provide you with information in electronic form
    Use of these services means that you agree to receive information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient's agent and is presumed to have obtained the consent of the recipient to receive the information in electronic format.

  6. Accounts
    Certain online transactions offered by Hastings District Council may require a login ID and password for verification of your identity to access the online transactions. You agree that all information provided to Hastings District Council by you in relation to your account shall be current, complete and accurate. Your use of a Hastings District Council account is subject to these terms and conditions as well as the Hastings District Council Website Terms and Conditions. You agree to comply with all such terms and conditions in respect of your use of online transactions.

  7. Password Security
    If you are required to select a password, Hastings District Council recommends the password you select should not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport. Nor may it be an obvious combination of letters and numbers, including sequential or same numbers or letters. You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation and advise Hastings District Council of this. Hastings District Council shall not have any liability for your failure to comply with these obligations.

  8. Security
    Transaction Processing Services are provided through a secure website. However, you acknowledge and agree that Internet transmissions are never entirely secure or private, and that any message or information you send to or through the Council website while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. Hastings District Council shall have no liability for the interception or ‘hacking' of data through the website by unauthorised third parties.

  9. Your Warranties
    In using any Hastings District Council transactions you represent and warrant that you are over 18 and have legal capacity to contract in New Zealand. If you are using a credit card to process a transaction, you represent and warrant that the credit card is issued in your name and that you shall pay to the issuer all charges incurred while using online transactions. If you are using a Hastings District Council account, you represent and warrant that you are authorised to use the login ID and password allocated to such account.

  10. Accuracy of Transaction Information
    Before completing an online transaction with the Hastings District Council, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction, credit card/account information and other details are correct. You should print the transaction confirmation for future reference and your files. Hastings District Council shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of any online transactions, or for loss of data or information caused by factors outside of Hastings District Council's control. This includes the information supplied as part of the application.

  11. Limitation of Liability
    Except as expressly prohibited by law, in no event will Hastings District Council be liable to you for any direct, indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where Hastings District Council has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, Hastings District Council is found to be liable to you for any damage or loss which arises as a result of your use of the website, Hastings District Council's liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser.

  12. Right to Suspend, Alter or Cancel Service
    Hastings District Council shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all online services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.

  13. Specific Service Terms and Conditions
    You acknowledge that certain online transactions made available or offered by Hastings District Council from time to time may be subject to specific additional terms and conditions, and you agree to review and comply with any such additional terms and conditions. Access and use of any online services shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.

  14. Jurisdiction
    These terms and conditions and the online services they cover are governed by New Zealand law. The New Zealand Courts have exclusive jurisdiction over any matter in connection with the online services and these terms and conditions.

  15. Support Hours
    Hastings District Council provides customer support for online services between the hours of 8.00am to 5.00pm (Monday, Wednesday to Friday) and 9.00am to 5.00pm Tuesday. All queries outside these hours will be logged and attended to during office hours.

  16. Refunds Policy
    A refund will only be provided when it has been proven that a payment has been made twice at the same time for one item, from the same method. Any refund will be at the discretion of Hastings District Council.


How you can pay: By the following credit card types: Visa or MasterCard only are accepted
Credit Card Fees: You will be charged a convenience fee of 1% for online transactions

You will find step by step instructions as you go through the payment process.

  • At the end of the transaction you will be given a reference number.
  • Receipts for online payments are emailed, however you can either print the screen or note down the details for future reference.
  • Close the browser window when you are finished.
  • When using the service we recommend that you use the navigation buttons provided within the screens. Use of the 'enter' key in some screens may have unexpected results.
Hours: Payments made after 10pm will appear on your account the following business day.
Rates Rebate: You may qualify for a rates rebate. View the Rates Rebate page for further details
Refund enquiries: Refund enquiries should be directed to Hastings District Council. Phone +64 6 871 5000 or Email:
Problems using this service: While using the online payment service, you may experience errors. If you experience any other problem, contact us for assistance. Please let us know the following details: Name, address and customer number Phone +64 6 871 5000 or Email:



Hastings District Council - Copyright © 2024 Hastings District Council

Disclaimers and Copyright
While every endeavour has been taken by the Hastings District Council to ensure that the information on this website is accurate and up to date, Hastings District Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hastings District Council cannot accept any liability for its accuracy or content. Portions of the information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

© Hastings District Council - / +64 6 871 5000 /