ParkMate parking app
In Hastings, you can use a coin in a parking meter, or you can use an app on your smartphone to pay for parking.
The ParkMate NZ app can be used at car parks across New Zealand, including in Napier and at the Hawke’s Bay Memorial Hospital.
For more information on how to set up the app see the: ParkMate website.
Is ParkMate available for on-street metered parking as well as off-street car parks?
Yes, every car park in the city centre can be paid for using the app, with the driver choosing the parking area from the app's location map/list.
What app do I download?
Is the app available for all smartphones?
Yes it is available via Google Play, Windows Store and the Apple App Store.
How much does parking cost and is there a user charge?
The charge is shown when you select your location on the list or map and is also marked on the meter. You only pay for the time you use. ParkMate charges 30 cents per transaction (on top of the cost of parking).
If I move my car, do I need to pay the 30 cent transaction fee again?
How does the app know my location?
Locations automatically come up in the app – you just need to choose the correct one.
Can I use multiple vehicles with ParkMate?
Yes you can store multiple number plates in the app, but you can only run one active session for a number plate at a time. Just click on the licence plate in the 'sessions' or 'options' screens to change it.
How do the parking officers know I have paid via ParkMate?
Once you hit start, our team can look up your license plate on their monitoring device which will show the car park you are in and whether your parking session is active.
Is the credit card system secure?
The payment system is operated by Advam – a Tier 1 payment processor which holds the most stringent industry accreditations, including PCI compliance and EMV certification.
I forgot to press stop – will it keep charging me?
Yes, however the app will send a message to your phone at intervals of your choosing asking you if you are still parked. You can change how often these reminders occur under the 'options' tab (15m, 30m, 1h, 2h, 3h).
What if I can’t find the stop button?
Your phone needs to be 'refreshed'; restart the app.
Can I view my transaction history or get a GST invoice?
Yes; click on the 'my account' link on the ParkMate front page or visit ParkMate - My Account for your account details.
What happens if I accidentally exit the app or my phone dies?
The app keeps your session active as it is Cloud-based. When you reopen the app, if you have an active session the timer screen will appear and your parking will still be active.
Can I pay for a disability park with ParkMate?
Yes, and you are still be able to stay parked for double the regular time permitted for the car park, provided your mobility coupon is visible.
Note: Council’s on-street mobility spaces do not have meters so parking in those parks is free for those displaying a mobility coupon. However if you park in a normal car park or in the pay and display off-street car parks payment is required but you are allowed double the time in the space, provided your mobility coupon is visible.